Callback policy

• Problems that may arise with your new home during the first year of ownership must be submitted to the builder in writing and mailed to:
  Briggs Homes
  1021 Majestic Drive
  Suite 310
  Lexington, KY 40513
  info@briggscompany.net
  
• A callback list will be accepted on two (2) occasions during the first year of ownership.  One, 60 days after the closing date, and the second no later than one year from the closing date.
• Drywall defects, such as settling cracks and nail-pops, will be repaired ONE TIME only during the one-year builder’s warranty.  The builder recommends submitting drywall problems with the second callback list.  The homeowner will be responsible for paint touch-ups due to drywall or any other repairs performed by the builder and associated contractors.  The Briggs Company will provide a paint touch-up kit at the final walk-through.
• Callbacks must be scheduled from 9-11am or 2-4pm, Monday-Thursday.  This will ensure all warranty work will be completed during our normal business hours of 9am-4:30pm.
• Plumbing, electrical, or other emergency situations will be handled immediately by the builder during normal business hours, 9am-4:30pm, Monday through Thursday.
• Please include your address and telephone number along with your warranty request.
• Please allow 3-4 weeks for response to your callback request.