Callback Policy

  • Warranty repairs that may arise with your new home during the first year of ownership must be submitted to the builder in writing:

  • Briggs Homes
    1021 Majestic Drive
    Suite 310
    Lexington, KY 40513
  • Please submit Callbacks to Briggs Homes during the first year of ownership no later than one year from the closing date.
  • We encourage all of our home owners to contact our suppliers and subcontractors directly to schedule service appointments. Subcontractor contact information is provided in your closing packet and on our website. contractorphonelist.htm
  • Drywall defects, such as settling cracks and nail-pops, will be repaired ONE TIME only during the one-year builder's warranty. The builder recommends submitting drywall problems close to your one-year of ownership. The homeowner will be responsible for paint touch-ups due to drywall or any other repairs performed by the builder and associated contractors. Briggs Homes will provide a paint touch-up kit at the final walk-through.
  • Callbacks must be scheduled from 9:00 am-3:30pm, Monday-Friday. This will ensure all warranty work will be completed during our normal business hours.
  • Plumbing, electrical, or other emergency situations will be handled immediately by the builder during normal business hours, 9am-4:30pm, Monday through Thursday.
  • Please include your address and telephone number along with your warranty request.
  • Please allow 3-4 weeks for response to your callback request.